Privacy Policy

Information collected

Information	Purpose
Name, email and optional phone number	To respond to your dog grooming enquiry.
Pet location, dog size and preferred appointment timing	To understand your dog's circumstances and the grooming service you are considering.
Grooming requirements and message content	To understand your dog's coat, care preferences and the grooming services you would like to discuss.
Basic request information	To protect the enquiry form from misuse and help resolve submission or delivery issues.

How we keep your details

When you submit the form, we keep the information you provide securely so we can review and respond to your grooming enquiry. We do not use the form to add you to marketing lists.

Retention

We normally keep enquiry details for up to 90 days. We may retain them longer while an active grooming appointment or care discussion is ongoing. Older records are removed as part of routine housekeeping.

Cookies and browser storage

The website stores one essential browser preference so the cookie notice stays closed after you accept it. See the Cookie Policy .

Questions